FAQ

Frequently Asked Questions

Who are we?
Skin Theory Co brings you the viral skincare seen all over TikTok and Instagram — the exact products influencers, creators, and celebrities are using to achieve glowing, glass-like skin.

We specialise in Korean skincare, known for its advanced formulas and real, visible results. If it’s trending, talked about, and actually works — you’ll find it here.

Why choose Skin Theory Co.?
At Skin Theory, we carefully curate high-performance K-beauty products known for their innovation, quality, and visible results. Our focus is on advanced formulations that help lift, refine, and enhance your skin — without unnecessary additives.

What makes K-beauty different?
K-beauty is globally recognised for its cutting-edge skincare technology, gentle yet effective ingredients, and focus on long-term skin health. Rather than quick fixes, K-beauty prioritises hydration, skin barrier repair, and lasting results.

Are your products authentic?
Yes — we work with trusted suppliers to source genuine K-beauty products and ensure quality across every order.

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days depending on your location.

Where do you ship from?
We partner with international warehouses to bring you the latest in K-beauty innovation, allowing us to offer exclusive products not always available locally. All of our stock is currently shipped directly from the US.

Do you offer tracking?
Yes — all orders include tracked shipping. You will receive a tracking number via email once your order has been dispatched.

Can I return my order?
We offer a 30-day return policy. If you are not satisfied with your order, please contact us and we will assist you.